Four businesses. Four friction points. Four pieces of software built to fit.

Three hours of spreadsheets, per quote.

FAF's estimators were quoting one-off joinery for high-end homes — kitchens, libraries, wardrobes, no two the same. Every quote meant rebuilding the same spreadsheet from scratch, looking up material prices in PDFs, and remembering which finishes carried which labour premium.

Two estimators. Three hours per quote. One slip on a finish multiplier and the margin disappeared.

What we built

A tailored estimation tool that holds FAF's materials catalogue, finishes, labour assumptions and historical job data. Estimators describe the job in their own terms — cabinet runs, drawer banks, hardware, finish choices — and the tool prices it against current supplier rates.

Quotes go out as a branded PDF. The same tool feeds production, so what was quoted is what gets built.

Individualised programs for 400 clients.

SST built its reputation on personal programming — every client gets a strength plan shaped to their history, health, performance and goals. With 400 clients across three gyms, that meant trainers were spending evenings at the laptop writing programs instead of coaching.

Skipping personalisation was off the table. So was hiring six more programmers.

What we built

A custom platform that drafts each program by reading the client's full history — past sessions, injuries, lift progressions, stated goals — and applies SST's programming principles. The coach reviews, edits, and sends. The model gets better every week from coach edits.

Members open the program in the app. Sessions log back automatically.

Every quote was two trips.

Estimators were driving out for the site measure, then driving back to the office to write the quote up at the desk that night. Tape measures, photos, scribbled notes — and a second appointment with the client to confirm. By the time the quote landed, the competitor's was already in the inbox.

What we built

A voice-driven mobile webapp that runs on the estimator's phone. They walk the roof, describe what they see — pitch, area, sheet type, gutter work, access — and the app captures, prices and structures the quote as they go. No second device, no paperwork, no second trip.

Quote PDFs go out on the way back to the ute.

Hundreds of annexures, per certificate.

Every construction certificate AED issued came with hundreds of supporting documents — engineering reports, manufacturer specs, council correspondence — that had to be cross-checked against the certificate body by hand. Admins were spending dozens of hours per certificate transcribing values, chasing missing pages, and double-checking inconsistencies.

What we built

A document review platform that reads each annexure with AI, extracts the values that matter, and flags anything inconsistent with the certificate draft. The admin's job changes from transcription to approval — confirming what the system found, instead of finding it themselves.

Audit trail kept for every flag and every approval.